Privacy Policy

1. Information We Collect

We may collect the following types of personal data when you use our services:

• Personal Identification Information: Name, phone number, email address, nationality, and passport information (where required for tour bookings)
• Booking Information: Travel preferences, tour selections, itinerary details, accommodation requirements, and special requests
• Payment Information: Credit card details, billing address, and transaction history (processed securely through our payment partners)
• Technical Data: IP address, browser type, device information, pages visited, and time spent on our website
• Communication Records: Feedback, inquiries, reviews, and messages submitted through our website, email, or WhatsApp

2. How We Use Your Information

We use your personal information for the following purposes:

• To process and confirm your tour bookings and travel arrangements
• To communicate with you regarding your reservations, including confirmations, updates, and travel alerts
• To provide customer support and respond to your inquiries
• To personalize your experience on our website and improve our services
• To send you promotional offers and updates about our tours (only with your consent)
• To analyze website usage and improve our content and functionality
• To comply with legal obligations and protect our legal rights
• To prevent fraud and ensure the security of our services

3. Sharing Your Information

We respect your privacy and do not sell, trade, or rent your personal information to third parties. However, we may share your data with:

• Service Providers: Hotels, transportation companies, tour operators, and activity providers necessary to fulfill your booking
• Payment Processors: Secure payment gateways to complete your transactions
• Government Authorities: When required by law, regulation, or legal process
• Business Partners: Trusted partners who assist us in operating our website and conducting our business

All third parties are contractually required to handle your data securely and in accordance with applicable privacy laws.

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to:

• Enhance your browsing experience and remember your preferences
• Analyze website traffic and understand user behavior
• Provide personalized content and advertisements
• Improve our website functionality and performance

You can manage cookie preferences through your browser settings. Please note that disabling cookies may affect certain features of our website.

5. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• SSL encryption for data transmission
• Secure payment processing systems
• Regular security audits and updates
• Restricted access to personal data on a need-to-know basis
• Employee training on data protection practices

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Typically:

• Booking records are kept for 7 years for accounting and legal purposes
• Marketing communications data is retained until you unsubscribe
• Website analytics data is retained for 24 months

After the retention period, your data will be securely deleted or anonymized.

7. Your Rights

Under applicable data protection laws, you have the following rights:

• Right to Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete information
• Right to Erasure: Request deletion of your personal data (subject to legal obligations)
• Right to Restrict Processing: Request limitation on how we use your data
• Right to Object: Opt-out of marketing communications and certain data processing activities
• Right to Withdraw Consent: Withdraw previously given consent at any time

To exercise any of these rights, please contact us at info@arbatourism.com or call +971 52 521 4149.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors without parental consent. If you believe we have inadvertently collected such information, please contact us immediately so we can delete it.

9. International Data Transfers

If you are accessing our services from outside the United Arab Emirates, please note that your information may be transferred to and processed in the UAE where our servers and business operations are located. By using our services, you consent to this transfer and processing in accordance with this Privacy Policy.

10. Third-Party Links

Our website may contain links to third-party websites, including social media platforms. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any personal information.

11. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors. Any updates will be posted on this page with a revised "Last Updated" date. Your continued use of our services after such changes constitutes your acceptance of the revised policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.